Social
Read the full report about CICT’s Social in our Sustainability Report 2023 here.
FRAMEWORK
HEALTH & SAFETY
Approach to Occupational Health and Safety (OHS)
The OHS of our stakeholders is of utmost importance to us. We recognise that an effective OHS management system is not only a key part of risk management but also vital for enhancing productivity, morale, and overall well-being. Our goal is to maintain a safe and secure environment in our properties, thereby optimising the retail and office experiences. In line with this commitment, CICT follows CLI’s OHS Management System where we identify and review OHS hazards, assess risks, formulate policies, ensure accountability, develop action plan, and engage stakeholders actively.
At CICT, OHS is a collective endeavour, with our Board, senior management and staff actively participating through an integrated EHSMS and various stakeholder engagement activities. CICT is committed to maintaining high OHS standards and minimising occupational injuries, aiming for a 'zero harm' outcome.
CICT’s OHS performance monitoring extends to all staff (both full-time and part-time) and contractors involved in the daily operations. In 2023, there were three work-related injuries involving CICT’s employees. We have identified the root causes and implemented corrective actions. To continually improve our OHS performance, we will constantly monitor our OHS performance, reinforce OHS standards and refine the SOPs.
SOCIAL INTEGRATION
Approach to Occupational Health and Safety (OHS)
CICT is dedicated to creating safe, accessible, vibrant, and quality real estate developments that enrich the lives of stakeholders and the communities surrounding our properties. The social integration standards, embedded within the CapitaLand SBG, encompass:
- Ensuring accessibility in the built environment for people of different age groups and varying abilities
- Providing connectivity to public transport, roads, amenities and between buildings
- Providing community spaces as public gathering points
Recognition for Universal Design
The BCA Universal Design Mark is a certification by Singapore’s BCA, to promote a more inclusive built environment. It emphasises accessibility and usability for all, including the elderly and those with differing abilities. The certification includes various levels - GoldPLUS, Gold, Silver, and Certified - based on how well buildings integrate the UD principles. Six of our properties have received certification under the BCA Universal Design Mark.
STAKEHOLDER GROUPS
Our Aim
To understand our shoppers’ needs, enhance their experiences and improve the appeal of our malls
Engagement Channels
- Marketing and promotional events
- Loyalty programmes
- Online and mobile platforms
- Social media platforms
- Shopper interviews
- Email messages from CEO, Retail and Workspace
Focus Areas
- Quality and well-managed malls
- Environment, health and safety
- Omnichannel and experiential shopping
- New retail concepts
- Family-friendly facilities
- Easy access to public transport
- Delightful customer experience
- Vibrant communities
Response
- Maintain efficient, green-rated properties
- Curate and optimise tenant mix and reconstitute portfolio proactively
- Leverage technology and digital platforms such as CapitaStar’s ecosystem to build loyalty
- Co-create concepts with tenants
Our Aim
To contribute to the communities and be a responsible corporate citizen
Engagement Channels
- CapitaLand Hope Foundation (CHF) collaboration to contribute to non-profit organisations
- ESG management
- Corporate social responsibility programmes
- Membership in national initiatives that promote sustainable buildings, and health and safety.
- Our Head, Operations, Engineering, Systems & Sustainability, Retail & Workspace is a member of Singapore International Facility Management Association, BCA Green Built-Environment Advisory Committee and the Workplace Safety and Health Council.
Focus Areas
- Volunteerism and philanthropy
- Environment, health and safety
- Sustainable buildings
- Community programmes for wider awareness of sustainability, health and wellness
Response
- Pursue green rating for all properties in the portfolio
- Grant three days of volunteer leave per employee
- Participate actively in community programmes with social/charity objectives
- Partner with government/national agencies and tenants to promote sustainability and healthy living
Our Aim
To be the landlord of choice by understanding our tenants’ needs and concerns
Engagement Channels
- Programmes and activities
- Office Tenant Relations Specialists and Key Account Managers as regular contact points for tenants
- Meetings with key existing and new tenants and other informal tenant gatherings, such as shop/office openings
- Joint promotions and strategic partnerships
- Monthly newsletter “your Workplace Community”
- Social media platforms
- Post-event feedback
- Half-yearly email message from CEO, Retail and Workspace
Focus Areas
- Quality and well-managed properties
- Environment, health and safety
- Knowledge-sharing and market trends
- Operational efficiency
- Delightful customer experience
- Corporate social responsibility
- Vibrant communities
Response
- Maintain efficient, green-rated properties
- Curate and optimise tenant mix and reconstitute portfolio proactively
- Leverage technology and digital platforms such as CapitaStar’s ecosystem, including its mobile application CapitaStar@Work, to extract synergies and cross-selling opportunities
- Regular engagement with tenants to build relationships and ensure prompt responses to their needs
Our Aim
To provide timely and consistent communication to investors and be a choice investment
Engagement Channels
- CICT website (www.cict.com.sg)
- Annual general meetings
- SGXNet announcements
- Annual reports
- Sustainability reports
- Biannual media and analysts results briefings
- Analyst group calls
- Roadshows, conferences, meetings, teleconferences
- Tours of CICT’s properties
Focus Areas
- Long-term sustainable distribution and total returns
- Communication on business performance, expectations and strategies
- Address ESG risks and opportunities
Response
- Reconstitute portfolio proactively
- Manage assets and portfolio proactively
- Manage capital prudently
- Uphold strong corporate governance
- Create value via a disciplined approach to acquisitions and divestments
- Seek and evaluate investor feedback
- Commit to annual sustainability reporting
- Participate in GRESB real estate assessment annually
- Build win-win partnerships
Our Aim
To develop a high-performance work culture that embraces diversity and teamwork
Engagement Channels
- Formal and informal staff communications
- Employee engagement programmes, including volunteer and recreation club activities
- Employee engagement surveys
- Performance feedback and appraisals
- Teambuilding workshops and training courses
Focus Areas
- Regular communication and engagement with employees
- Reward and recognition
- Training and development
- Work-life balance, employee welfare, health and well-being
Response
- Host quarterly staff communication sessions to communicate financial performance, strategy, target performance indicators
- Conduct annual performance review and identify training and development goals
- Monitor occupational health and safety issues
- Identify action plans to improve employee welfare and well-being
- Conduct online training on Fraud, Bribery & Corruption (FBC) awareness annually. For 2023:
- 100% of CICTML employees completed the training
- 99.4% of CICT employees (including property managers)
Our Aim
To be a fair and reasonable buyer of goods and services and share industry best practices
Engagement Channels
- Term contractor/vendor evaluation system
- Supplier collaboration to manage EHS challenges
- Information sharing with supply chain, including:
- CapitaLand’s EHS Policy
- SOPs, contractor management guidelines and house rules for compliance
Focus Areas
- Fair and reasonable treatment
- Alignment with EHS objectives and OHS practices
Response
- Recognise supply chain partners for exceeding standards in service quality via the CapitaLand HOST Programme
- Collaborate to manage EHS challenges such as an epidemic outbreak
- Monitor and report EHS performance quarterly
- Evaluate term contractors and vendors half-yearly and engage in feedback sessions for continuous improvement
- Share CapitaLand’s Supply Chain Code of Conduct with suppliers which sets out the requirements in the areas of legal, compliance, anti-corruption, human rights, health and safety, as well as environmental management.
- All suppliers with new or renewal contracts in 2023 signed CapitaLand’s Supply Chain Code of Conduct
- Build win-win partnerships
